We want you to be happy with your purchase. If you are not satisfied with your purchase, you may return the product for a refund of the purchase price, an in-house credit or exchange for another product within 30 days from the shipping date. A 15% restocking and handling fee will be charged to the purchaser on all of the above mentioned options. Freight, Financial Institution, Credit Card, Paypal, fees if any, will not be refunded. Unless you return the product to our store, the cost of shipping the merchandise back to USA Tube Audio, Harwil Group is the responsibility of the Purchaser. Returns must be in the complete and Original Packaging with all accessories and complete documentation (such as Owners Manual, bill of sale etc.). Merchandise must show no signs of wear or use, i.e. scratches, mars, or any physical damage at all, thus the damage will constitute a non-refundable, non-returnable sale. Return authorization must first be obtained by either calling or writing customer service prior to returning the merchandise to USA Tube Audio, Harwil Group. The return authorization and the original dated bill of sale are required for refund or exchange. Any product sent to USA Tube Audio, Harwil Group without a return authorization will not be accepted. Some products are not eligible for return or exchange. Please check with your salesperson and as always, the specifics of the return/exchange policy for the item you have purchased will be listed on your pro-forma invoice.
Return Policy Regarding Free Shipping Promotion
If your purchase was part of a Free Shipping Promotion Offer, should you decide to return your purchase for a refund, an in-house credit or exchange for another product within 30 days from the shipping date, the freight costs incurred by USA Tube Audio, Harwil Group to get the product to you, will be charged and deducted from your refund, in-house credit or exchange, as indicated by the freight forwarder, FedEx, UPS shipment invoice cost.
PRICE PROTECTION GUARANTEE
Our 90 Day Price Protection Guarantee assures our clients of our continued commitment to full satisfaction and delight.
Should you find any Hi Fi product we offer from an Authorized Dealer in the USA for a lower price than the price you paid to us, we will gladly refund to you the difference plus 10% of that difference.
Email us using this contact form or call us today.
Open 7 days, 10am to 8pm Ocean West
Please call 1-800-676-1085 Sales x2 USA + Canada