We want you to be happy with your purchase. Please refer to your purchase Invoice, which states the return policy for the specific item you have purchased.
If there is no return policy stated on your purchase invoice, then the following will apply to your purchase:
If you are not satisfied with your purchase, you may return the product for a refund of the purchase price, an in-house credit or exchange for another product within 15 days from the delivery date. A 20% restocking and handling fee will be charged to the purchaser on all of the above mentioned options. The 15 day in home audition period starts at the date of delivery - should client decide to return any product, the cost of shipping the unit to the client will be deducted from the refund. Freight, Financial Institution, Credit Card, PayPal, fees if any, will not be refunded. Unless you return the product to our store, the cost of shipping the merchandise back to Harwil Corp, USA Tube Audio, is the responsibility of the Purchaser. Returns must be in the Complete and Original packaging with all the accessories and complete documentation (such as owners manual, bill of sale etc.).
Merchandise must show no signs of wear or use, i.e. scratches, mars, or any physical damage at all, thus the damage will constitute a non-refundable, non-returnable sale.
Return authorization must first be obtained by either calling or writing customer service prior to returning the merchandise to Harwil Corp, USA Tube Audio. The return authorization and the original dated bill of sale are required for refund or exchange. Any product sent to Harwil Corp, USA Tube Audio without a return (MRA) authorization number will not be accepted and will be refused by the warehouse. Some products are not eligible for return or exchange.