Return Policy

We want you to be satisfied with your purchase.

SPECIAL INDUSTRY ACCOMMODATION PRICING and Items that are sold to the client where a discount from the manufacturers’ retail price is 20% or greater are not eligible for return or refund.

All Special-Order Sales are Sale Final:

All special-order electronics or Items that are sold to the client where a discount from the manufacturers’ retail price is 20% or greater are sale final and not eligible for return or refund once the order has been placed. A deposit or full payment is required at the time of purchase. Orders cannot be canceled or modified once submitted.

Final Sale / No Cancellation

ALL SPECIAL ORDER SALES ARE FINAL or Items that are sold to the client where a discount from the manufacturers’ retail price is 20% or greater, Once the order is placed, it cannot be canceled, modified, returned, or refunded for any reason, including but not limited to change of mind, compatibility issues, or delays.

Full payment or a non-refundable deposit, is due at the time of order and is required at the time the order is placed. Any payment made is non-refundable under all circumstances.

All special-order items are covered under the manufacturer’s warranty, where applicable.

Refusal of shipping or failing to pick up a special order does not qualify for a refund.

Estimated Delivery Dates

All delivery or arrival dates provided by the Company are estimates only and are subject to change without notice. Such dates are provided for convenience only and shall not be construed as guaranteed delivery deadlines or binding obligations.

Manufacturer and Supply Chain Delays

Customer acknowledges and agrees that certain products may be sourced from third-party manufacturers or suppliers. The Company shall not be liable for any delay, non-delivery, or modification of estimated arrival dates resulting, in whole or in part, from acts or omissions of such third parties, including but not limited to production delays, allocation limitations, labor disputes, transportation interruptions, or shortages of materials. All such delays shall be deemed excusable and beyond the Company’s reasonable control.

Right to Revise Delivery Estimates

The Company reserves the right, at any time and in its sole discretion, to revise or update estimated delivery dates based on information received from manufacturers, suppliers, or logistics providers. The Company may, but shall not be obligated to, notify Customer of such changes.

No Cancellation Due to Delay

Under no circumstances shall delays in manufacturing, processing, or delivery—including delays attributable to third-party manufacturers or suppliers—constitute grounds for order cancellation. All orders, once placed, are deemed final and non-cancelable on the basis of delayed shipment or revised delivery estimates.

Returns After Shipment

Once an order has been shipped, any return of goods shall be governed strictly by the Company’s standard return policy. Delivery delays, including those caused by manufacturers or suppliers, shall not be considered valid grounds for return, refund, or exchange except as otherwise expressly required by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to any delay in delivery. The Company’s total aggregate liability, if any, shall not exceed the amount paid by Customer for the affected goods.

Force Majeure

The Company shall not be deemed in breach of any obligation where performance is delayed or prevented by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or supply chain disruptions affecting manufacturers or suppliers.

RETURN POLICY for items that qualify for return – Please check with your Sales Associate -

We want you to be happy with your purchase. If you are not satisfied with your purchase, you may return the product for a refund of the purchase price, an in-house credit or exchange for another product within 15 days from the delivery date. A 20% non-refundable re-stocking fee will be charged to the purchaser. Upon signing this credit card charge, this charge moves from an authorization to captured & paid, before the item is shipped. If the order is cancelled before the item is shipped, since the credit card charge has moved from authorization to captured & paid, you will be charged the 3% re-stocking fee. The 15 day in home audition period starts at the date of delivery - should client decide to return any product, the cost of shipping the unit to the client  will be deducted from the refund. Freight, Financial Institution, Credit Card, fees, will not be refunded, a 3% Fee. Unless you return the product to our store, the cost of shipping the merchandise back to Harwil Group, USA Tube Audio, is the responsibility of the Purchaser. Returns must be in the complete and Original packaging with all the accessories and complete documentation (such as owners manual, bill of sale etc.). Merchandise must show no signs of wear or use, i.e. scratches, mars, or any physical damage at all, thus the damage will constitute a non-refundable, non-returnable sale. Return authorization must first be obtained by either calling or writing customer service prior to returning the merchandise to Harwil Group, USA Tube Audio. The return authorization and the original dated bill of sale are required for refund or exchange. Any product sent to Harwil Group, USA Tube Audio without a return authorization will not be accepted.