Repairs Warranty & Non-Warranty

Call or Email First, before you ship

your repair to us.

paul@usatubeaudio.com

Please Note:

Repairs at a Minimum will take 30, to 90 days to complete, assuming we do not have to wait for special order parts, as it may take longer......

 

CONTACT US

800-676-1085 Ext 2

USA Tube Audio Store

Repairs

  • Instructions

    Repairs at a Minimum will take 30, to 90 days to complete, assuming we do not have to wait for special order parts, as it may take longer

    A copy of this form will be sent to the email address entered below. PRINT a copy of the email and PLACE this form in the box with your equipment .

    Dear Customer,

    PLEASE DO NOT SHIP YOUR REPAIR UNIT TO THE STORE IN SCOTTSDALE, ARIZONA – WITHIN 48 HOURS OF YOUR COMPLETING THE REPAIR FORM ON THE USA TUBE AUDIO WEBSITE, YOU WILL RECEIVE AN EMAIL WITH THE ADDRESS WHERE TO SHIP YOUR UNIT FOR REPAIR. ANY QUESTIONS, PLEASE CALL 1-800-676-1085 Ext #2.

    1- Please ship in the multi-box factory system with the all the foam inserts.
    2- Send the remote control - no power cord.
    3- Please ship Fedex, preferred. Amplifiers can go Ground, we recommend that all DAC's, & CD players, MUST go 3 Day Air to prevent shipping damage as they are fragile.
    4- Insure the unit against loss & damage.

    Technical support is billed at $145.00 per hour plus parts. Most items can be repaired within 3 to 4 hours technical time, plus parts. Minimum Technical Service Charge is $145.

    Return shipping is additional.
    Please be sure to include this form in the box with your unit Thank you,

    Paul
    1-800-676-1085 Ext 2

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